Handbook / The document set
Punch list and inspections
Raised on the walk, assigned out, fixed, and then actually verified by somebody who was not the person who fixed it.
Punch items are raised on the closeout walk with a location, a trade, a photograph and whoever is fixing them - either somebody on your crew or a subcontractor. The verification step is what makes the list mean anything: the person who fixed it marks it ready for review, and somebody else confirms it.
A punch item
Items can be selected in bulk and sent to a subcontractor in one email, which is how a list of nine tile snags reaches the tiler without nine separate messages.
Inspections sit alongside: scheduled with an inspector and a date, recorded as passed or failed, and a failure schedules its own re-inspection rather than relying on somebody remembering.
The Harlow job has its punch walk scheduled as a work order of its own, with touch-up paint, cabinet door adjustments, a final clean and the walkthrough with Eleanor as its tasks.
Open the punch listUndoing things
| What happened | The way back |
|---|---|
| Verified too quickly | Set it back to open. The verification and who did it are cleared. |
| Assigned to the wrong trade | Reassign it; they are notified when the list is sent. |
| Raised in error | Void it - the numbering stays continuous, which matters on a list a client is reading. |
Access: Punch list management. Most crew roles have it, because the person fixing it should be able to say so.